How To Attract Repeat Customers & Move Them Up the Relationship Ladder

This session will focus on how to earn customer trust and build customer loyalty over time until you have a collection of raving fans. We will dive deep into understanding the customer journey, dissecting the four dimensions of competition, and navigating the relationship ladder. Attendees will learn that there is no silver bullet solution to business success and what actions need to be taken in order to seize pivotal moments and learn winning strategies for dominating the digital shelf. Listeners will leave equipped with actionable insights to attract repeat customers and propel them up the relationship ladder, ensuring lasting success for their businesses.